Gary Kropuenske              569 Circle Drive – Fairmount, 46928

                                          (765) 948-5056      gkropuenske@yahoo.com

 

Objective

Telecommunications professional seeking to utilize electrical, diagnostic, maintenance, repair, inspection and troubleshooting skills in a challenging Telecommunications Central Office Technician assignment.

 

Career Profile

Ø       Long-term background in Nortel Central Office Equipment.

Ø       Two decades+ of relevant industry experience.

Ø       Expertise in DMS-100, DMS-200, DMS-500, RSC, RLCM, DNC-500, TOPS MP, SUPERNODE, ISDN, UA-IP SOLUTIONS CS2000 and Compact VOIP CS2000.

Ø       Over ten years of Nortel team leadership overseeing installation projects.

Ø       Skilled in customer relations and problem resolution.

Ø       Award-winning record of progression to assignments of increasing responsibility and authority.

Ø       Knowledgeable in design and build of advanced components.

Ø       Strong background in installation of electronic equipment frames/systems, electronic interbay cable, wiring and processor software.

Ø       Proven capacity to safely operate a wide array of equipment.

Ø       Skilled in equipment testing, problem resolution and maintaining equipment in ‘on-line’ status.

Ø       Adept in training and development of staff personnel.

Ø       Outstanding ability in quality and process improvement.

Ø       Diagnostic proficiency in identifying/resolving defects in wiring, switches, networks and related electrical equipment.

Ø       Familiarity in use of schematics.

Ø       Proficient in advanced software applications.

Ø       NCSS Carrier VOIP Commissioning and Nodal Integration Certification.

 

Professional Experience

Glow Networks, Richarsdon,TX                                                                                                        2010- Present

CVAS TESTER

● Conduct installation and testing associated with Genband wireline products     

● Manage job functions in compliance with Genband Systems and customer guidelines

 

Avion Systems, Roswell, GA                                                                                                                   2009-2010

DMS 100 Installer (Level 5)

● Conduct engineering, installation and oversee equipment removal projects associated with Nortel     

    DMS 100 equipment.

● Manage job functions in compliance with Avion Systems and customer guidelines.

 

Nortel, Research Triangle Park, NC              1985 – 2009

Network Field Technician/Site Team Leader (2006- March 2009)

·       Promoted to oversee assigned projects for key accounts from delivery through completion date on customer site.

·       Conduct engineering, installation and pre-in-service tests/conversion of Nortel’s Succession CS2000, Compact VOIP CS2000 and DMS 100.

·       Ensure effective support to Operation Manager in such critical areas as customer negotiations, interfacing with account team, project management, order management, manufacturing, engineering and escalations within Nortel as well as the customer organization for problem resolution.

 

 

Gary Kropuenske

Page Two

 

·       Manage job functions in compliance with Nortel and customer safety guidelines, installation method precautions and Nortel SOP030 Safety Manual.

·       Attain required job-site organization and cleanliness.

·       Ensure use of all Nortel Networks safety practices to prevent personal or team member injuries.

 

Network Field Technician (Sprint Account) (2004-2006)

·       Advanced to service Sprint Account Northeast Region as key member of Test and Conversion Team for Succession CS2000.

·       Assumed responsibility for falcon board to board test and conversion to Succession MG9K lines. 

 

Remote Test Technician (1995-2003)

·       Tasked to orchestrate remote test of Nortel DMS 100 product line working from home base.

·       Inserted data fill, ran test scripts, loaded software processor loads and troubleshot new equipment installations.

·       Cooperated with field Installers communicating and multi-testing two+ sites.

·       Planned and set-up test schedules with Nortel field personal.

·       Communicated with clientele on system pre-installation health checks.

·       Documented and stored all test result files for final customer acceptance.

Earlier Background

Prior to 1995, served Northern Telecom Inc. as Field System Technician (Ameritech Account) and Field Test Technician (Indiana Bell/GTE) and Central Office Field Installer, ITT Telecom.  In these assignments gained expertise in testing, DMS-100 Central Office Switches, supervisory, installation and customer service skill sets.  Recipient of Northern Telecom “Star Award,” “Installer of the Year Award,” “Top-Tier Pride Award,” and multiple “Quality Service” Awards for outstanding service to Ameritech account.

 

Education

Wadena Technical Institute, Wadena, MN

Diploma, Telephone Communications Technology

 

Professional Development

ITT

              TCS5 Operations & Maintenance 

              DSS 1210 Operations & Maintenance 

 

Northern Telecom                                                                                                                                                                       

              DMS 100F System Operational                                       DPN Operations & Maintenance                                                                                          

                 DMS 100F Hardware Testing                                                         Access Line Protocols                                                         

   DMS 100F Log Message Interpretation                                          Access Line Testing                                                                

   DMS 100F Operational Testing                                                      ISDN Peripherals                                   

   DMS 100F System Translations                                        DMS 100F Administration & Job Planning                      

              DMS 100F IBN Translations                                             DMS 100F CCS7 Translations

              DNC 500 System Maintenance                                         DMS 100F DPP Installation & Maintenance 

              DMS 100F Supernode                                                      DMS 100F Site Team Leader Workshop                                                                                            

              DMS 100F High Speed Data Verification                          Nortel DMS 100F ISDN Basic Rate Interface Testing                        

              DMS 200   TOPS MP                                                        Nortel DMS 100F ESMA Maintenance                                                

              DMS 100F DPP                                                                 Nortel DMS 100F SPM Hardware Testing                                                                

              DMS 100F ISDN Training Includes:

                            Data Communications

                            Packet Switch Network Overview